I ordered a ring and a ring sizer. I received a fragment ring while i had ordered a fusion ring. I also noticed that i needed a smaller size for the ring.
After mailing support they were quick to send me a new ring in the size i wanted and told me i could keep the fragment ring :)
After receiving the fusion ring again it turned out it had a defect since the stone fell out of the ring without me doing something intense or something like that.
I mailed support again when i noticed the stone was gone (it came loose in the forest) on a saturday and the mailed me back sunday in their free time which pleasantly suprised me! When i received the ring again they also added a beautifull lyra bracelet. This company really cares about their customers and make beautifull jewelry!