WHICH PAYMENT METHODS ARE AVAILABLE?

KREDITCARD, PAYPAL, KLARNA, SOFORT, AMAZON PAY, APPLE PAY, GOOGLE PAY AND SHOPIFY PAY.

ALL PAYMENTMETHODS ARE VISIBLE AFTER YOU TYPE IN YOUR ADDRESS AT THE CHECKOUT.

 

HOW CAN I GET CUSTOM CLOTHING?

WRITE US ON SOCIAL MEDIA OR SEND AN EMAIL TO CUSTOM@WARPEDSENSE.COM AND TELL US WHAT YOU WOULD LIKE (T-SHIRT, HOODIE, ETC.) / COLOR / EMBROIDERY / PRINT. WE WILL CREATE A CUSTOM ORDER LINK WHERE YOU CAN PROCEED WITH THE SECURE PAYMENT.

 

HOW MUCH DOES A CUSTOM ORDER COST?

SINCE IT IS A SINGLE PIECE ONLY MADE FOR YOU AND REQUIRES MORE TIME TO PRODUCE, IT WILL COST A LITTLE BIT MORE THAN A STANDARD T-SHIRT. THE PRICE DEPENDS ON WHAT YOU LIKE (GARMENT TYPE / COLOR / EMBROIDERY / PRINT). CUSTOM ORDERS START AT 59€.

  

WHO DO I CONTACT IF I HAVE QUESTIONS REGARDING MY ORDER OR GENERAL QUESTIONS?

PLEASE SEND AN EMAIL TO SUPPORT@WARPEDSENSE.COM. DESCRIBE YOUR REQUEST AS DETAILED AS POSSIBLE AND ADD AS MANY INFORMATION AS POSSIBLE (ORDER NO., NAME, ETC.).

 

WHERE DOES WARPEDSENSE SHIP TO?

WE SHIP WORLDWIDE.

 

HOW MUCH DOES IT COST TO SHIP MY ORDER?

GERMANY: 4,99€ (DHL)

WORLDWIDE: 9,90€ (Deutsche Post)

  

WHEN DO I RECIEVE MY ORDER?

PLEASE ALLOW US 1-5 DAYS TO PROCESS YOUR ORDER

SHIPPING IN GERMANY:               1-2 WORKING DAYS

SHIPPING TO REST OF EU:            3-5 WORKING DAYS

SHIPPING TO US/REST OF THE WORLD: USUALLY 7-14 WORKING DAYS, IN SOME REAR CASES LONGER (DUE TO PROCESSING BY CUSTOMS)

 

DO I RECIEVE A TRACKING LINK?

YES, YOU RECIEVE A TRACKING LINK FOR YOUR ORDER.
PLEASE NOTE THAT "DEUSCHE POST" AND "DHL" USE TWO DIFFERENT TRACKING LINKS.

DEUTSCHE POST: https://www.deutschepost.de/sendung/simpleQuery.html

DHL: https://www.dhl.de/de/privatkunden/dhl-sendungsverfolgung.html

 

WHAT IS YOUR ONLINE RETURN POLICY?

ORDERS CAN BE RETURNED WITHIN 14 DAYS. IF YOU MISPLACED AN ORDER YOU SHOULD CONTACT US WITHIN 12 HOURS SO WE CAN CANCEL IT.  WE UNDERSTAND THAT BUYING ONLINE CAN BE TRICKY, SO IF YOU HAVE ANY QUESTIONS ABOUT SIZING, FIT, OR FABRIC, PLEASE REACH OUT BEFORE PLACING YOUR ORDER.

 

WHAT DO I DO IF MY ITEMS ARE DAMAGED OR FAULTY?

WE WOULD LIKE ALL OUR CUSTOMERS TO RECEIVE HIGH QUALITY PRODUCTS. IF YOU RECEIVED A FAULTY ARTICLE, WE ARE SORRY FOR THAT. PLEASE SEND AN EMAIL WITH A PHOTO AND A DESCRIPTION OF THE DAMAGED GOODS TO SUPPORT@WARPEDSENSE.COM. WE WILL TAKE CARE OF YOUR PROBLEM AS SOON AS POSSIBLE.

 

WHAT DO I DO IF I HAVE RECEIVED AN INCORRECT ITEM?

WE ARE VERY SORRY IF THERE HAPPENED A MISTAKE WHILE WE WERE PACKING YOUR ORDER AND YOU HAVE RECEIVED AN INCORRECT ITEM. PLEASE SEND AN EMAIL TO SUPPORT@WARPEDSENSE.COM. OUR CUSTOMER SERVICE WILL TAKE CARE AND ORGANIZE RESHIPMENT FOR THE FALSE ITEM.

 

WHO BEARS THE COSTS OF A RETURN?

THE CUSTOMER BEARS THE COSTS FOR A RETURN HIMSELF.

 

MY ITEM IS LOST IN THE MAIL, WHAT DO I DO?

WE ARE NOT RESPONSIBLE FOR ITEMS THAT ARE LOST DURING SHIPPING. YOU ARE ALSO RESPONSIBLE FOR YOUR ORDER IF YOU ENTER THE WRONG SHIPPING ADDRESS.

 

DO I HAVE TO PAY ANY IMPORT CHARGES FOR AN ORDER TAKEN OUTSIDE OF GERMANY?

TAXES, IMPORT DUTIES AND DUTIES ARE NOT TAKEN BY WARPEDSENSE. YOU CAN FIND DETAILED INFORMATION ABOUT OUR SHIPMENT TERMS AND CONDITIONS UNDER TERMS OF DELIVERY.

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