Returns Product Page
Items can be always returned to us within 14 days of receipt without giving a reason.
RETURNS IN GERMANY
Items can be returned to us for free via DHL within 14 days of receipt without giving a reason.
- To start your return, head to our RETURNS PORTAL
(you’ll need your order number).
- Select what items you’d like to return and why. This helps us improve to make sure you love your purchase next time!
- Select your chosen return method. You’ll be able to see those closest to you using our handy map.
- Print your return label and attach to the outside of your parcel. (Haven’t got a printer? No worries – not all of our return options need a printer. You’ll see which printer-less options are available in the portal.)
RETURNS FROM OUTSIDE OF GERMANY
Items can be returned to us with a shipping service provider of your choice within 14 days of receipt without giving a reason. Unfortunately at this moment we are not able to offer free returns for our international customers, but this is something we hope to offer in the future!
- Fill out the return form: DOWNLOAD
- Choose a shipping service provider of your choice. Return costs are paid by the customer.
- The order value will be refunded to the original form of payment within 5 working days.
For help please check the FAQs or email: firstname.lastname@example.org