Shipping & Returns

SHIPPING

We process & send your order out within 1 business day from our warehouse in Nuremberg, Germany.

You will receive a tracking number by email with which you can track the status of your package. Please also check your SPAM folder.

// GERMANY
Tracked Shipping with DHL (1-2 business days) - 4,90€
Orders over 80€ - Free

// EUROPE
Tracked Shipping with DHL (usually 2-5 business days) - 9,90€
Orders over 80€ - Free

// UK
Tracked Shipping with DHL (usually 3-5 business days) - 9,90
Orders over 80€: Free
The UK has reached a trade agreement with the EU that has taken effect from 01.01.21. This agreement establishes zero tariffs or duties on trade between the UK and the EU. This means that all orders placed and shipped within Europe, will continue as normal and avoid any further charges.

// REST OF THE WORLD
Tracked Shipping with Deutsche Post (1-5 weeks) - 9,90
Orders over 80€: Free
Due to COVID-19 crisis you may be experiencing delays in courier times. Please refer to your tracking for further info.


 RETURN POLICY

Please contact us first (support@warpedsense.com) if you recieved a wrong or damaged item.
Items can be returned to us with a shipping service provider of your choice within 14 days of receipt without giving a reason.

 

// RETURNS IN GERMANY

Items can be returned to us for free via DHL within 14 days of receipt without giving a reason. 

  1. To start your return, head to our RETURNS PORTAL
    (you’ll need your order number).
  2. Select what items you’d like to return and why. This helps us improve to make sure you love your purchase next time!  
  3. Select your chosen return method. You’ll be able to see those closest to you using our handy map.
  4. Print your return label and attach to the outside of your parcel. (Haven’t got a printer? No worries – not all of our return options need a printer. You’ll see which printer-less options are available in the portal.)

 

// RETURNS FROM OUTSIDE OF GERMANY

Items can be returned to us with a shipping service provider of your choice within 14 days of receipt without giving a reason. Unfortunately at this moment we are not able to offer free returns for our international customers, but this is something we hope to offer in the future!

  1. Fill out the return form: DOWNLOAD
  2. Choose a shipping service provider of your choice. Return costs are paid by the customer.
  3. The order value will be refunded to the original form of payment within 5 working days.

Return address:
WARPEDSENSE
Staedtlerstrasse 15
91126 Schwabach
Germany

For help please check the FAQs or email: support@warpedsense.com

 

 FURTHER INFOS

// CUSTOMS, TAXES AND DUTIES
Customs taxes, duties or import charges are the responsibility of the customer to be paid. We do not cover any additional charges or costs for the final delivery of the package to your destination or country. Please note these charges differ based on country laws and policies and we cannot estimate the amounts. If a package is returned due to refusal of customs fees and taxes paid, a refund will not be applicable.

// DELAYED PACKAGE
We have established partnerships with all our carriers and aim to deliver all packages within the quoted time frame. Please note we will not be held responsible for delays in packages that may occur due to weather, incorrect address information or carrier related issues which are out of our control. We will do our best to resolve each issue for all of our customers in regards to reshipments, claims or lost packages to the best of our ability.

In the event a package has been lost, missing or cannot confirm delivery with tracking we will process a reshipment of the order. Packages that show a confirmed delivery from carrier will be subject to investigation and not eligible for a refund until resolved. Should your package not show up, or arrive damaged, please contact us at: support@warpedsense.com with your order number.