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FAQs

Shipping

How long does shipping take and what are the shipping costs?
Can I cancel or change my order?

If you have not yet received a shipping confirmation, please feel free to contact us at support@warpedsense.com.

We will do our best to process your request before your order is shipped, but unfortunately we cannot guarantee this.

How can I track the status of my order?

Once we have processed your order, you will receive a tracking number by email or SMS that you can use to track the status of your package. Please also check your SPAM folder.
You have not received a shipping confirmation yet? Then your order is still in process. We will process and ship your order within one business day from our warehouse in Fürth, Germany.

Please note that during sales, promotions & product releases the processing time may extend by 2-3 business days due to the large number of orders.

Where can I find my order number?

You can find your order number in your order confirmation email.

Please also check your spam folder.
If you do not receive any emails from us, there is probably an error in your email address. In this case, please contact our support at support@warpedsense.com and we will be happy to help you with your request.

I have not received an order or shipping confirmation

The order and shipping confirmation will be sent to the email address you provided.
Immediately after successful checkout you will receive an order confirmation with your order number.
As soon as your order has been processed, you will receive a tracking number via email or SMS, which will allow you to track the status of your package. Please also check your SPAM folder.

If you do not receive any emails from us, there is probably an error in your email address. In this case, please contact our support at support@warpedsense.com and we will be happy to help you with your request.

Returns

What is your return policy?

Click here for our shipping & returns policy.


Please note that as a young company, especially in terms of sustainable consumption, we unfortunately do not offer free returns.

Returned jewelry must be in its original condition. Only unworn products with the label still attached can be returned. Jewelry that is damaged, soiled, or can be proven to have been worn will not be refunded.

The jewelry boxes must also be returned complete and intact, otherwise a handling fee of 4.90 euros will be retained.

We ask you, if possible, to use your original packaging for the return.

I have already returned my order a few days ago and have not received any confirmation yet. What should I do?

We do not send a confirmation of receipt after receiving your return. You can check the tracking number of your return to see where the package is. As soon as we have processed your return, you will receive a notification by e-mail. Due to the high volume of orders, there are currently longer processing times. For returns, the processing time is currently 2-3 weeks. We ask you to refrain from multiple requests, as this unfortunately slows down our processes even more.
Please keep the issued return receipt carefully until the refund has been issued.

Products

Can I go swimming & showering with my jewelry?

You can go in the water with our jewelry.

Please note that 925 sterling silver can tarnish when exposed to cosmetics and other chemicals.

Is there a guarantee?

We have taken care to use only the most durable material for our products. Your jewelry is handcrafted and finished by experienced blacksmiths. Therefore, we are sure that your jewelry will accompany you for a long time and make you happy.

Should you notice a manufacturing defect despite our high quality standards, we are here for you under our one-year warranty and will replace your jewelry free of charge so that you can wear it again in perfect condition. You can find out more here: https://warpedsense.com/de/pages/our-guarantee

The condition is that you as a consumer have bought the item in our online store warpedsense.com.

The warranty does not apply in case of improper use, third-party repair, negligent handling, wear and tear, damage due to normal use (e.g. scratches), misuse or damage (e.g. due to an accident).

You will receive a replacement or repair free of charge:
1. in case your jewelry has a defect upon receipt and you report it to us within 30 days.
2. in case your jewelry breaks within the entire warranty period due to a manufacturing defect.

If a damaged item is out of stock or unavailable, this warranty will be void.
If you wish to use our warranty service, please contact us at support@warpedsense.com with your order number and a picture of the defective item.

What can I do if I received a defective piece of jewelry or the wrong item?

If you have received a defective piece of jewelry or the wrong item, please send us a picture of the entire piece of jewelry, including the delivery bill.
We will then clarify all further steps with you.