Click here for our shipping information.

Once we have processed your order, you will receive a tracking number via email or SMS that you can use to track the status of your package. Please also check your SPAM folder.

You haven't received a shipping confirmation yet? Then your order is still being processed. We will process and ship your order within one business day from our warehouse in Nuremberg, Germany. Please note that during sales, promotions and product releases the processing time can be extended by 2-3 business days due to the large number of orders.

You can find your order number in the order confirmation email. Please also check your SPAM folder. If you do not receive any emails from us, there is probably an error in your email address. In this case, please contact our support - we will be happy to help you with your request.

Don't worry! Tracking numbers are usually updated by courier services every 24-48 hours, but occasionally there may be delays while your order is in transit.

If your tracking hasn't updated in a few days, don't panic - your order should still be on its way to you. However, if there is no update for 7 or more business days, please contact our customer service team and we'll be happy to help!

You can initiate a return via the returns portal.

→ To the returns portal

You can initiate a free exchange via the returns portal.

→ To the returns portal

We will endeavor to process your refund within 14 business days of receiving your return at our warehouse.

You will receive a notification via email once the refund has been processed. Please note that depending on your bank's processing time, it may take up to 5 additional business days for the amount to be credited to your account.

Click here to view our shipping and return policies.

We do not send a confirmation of receipt when we receive your return. You can use the tracking number on your return to check the status of the package. You will receive a notification via email once we have processed your return.

Due to the high volume of orders, there are currently longer processing times. The processing time for returns is currently 2-3 weeks. We ask you to refrain from making multiple requests, as this unfortunately slows down our processes even further.

Please keep the return receipt carefully until the refund has been processed.

As long as orders have not yet been shipped, they can be changed or cancelled in two ways:

Option 1: Click on the link in your order confirmation email to open your order summary on the website to change or cancel it there.

Option 2: Open your customer account via "Account" on the website. Under "Orders" you can edit or cancel your order.

If you received a defective piece of jewelry or the wrong item, please send us a photo of the entire piece of jewelry, including the packing slip, to the email address below.

We will then clarify all further steps with you.

Please check your SPAM folder.

The order and shipping confirmation will be sent to the email address you provided. Immediately after successfully completing your order, you will receive an order confirmation with your order number. As soon as your order has been processed, you will receive a tracking number by email or SMS, which you can use to track the status of your package.

If you do not receive any emails from us, there is probably an error in your email address. In this case, please contact our support.

The following could have happened:

• It is possible that we sent your items in separate packages - in this case we would have sent you an email.
  
• The item you ordered may not have been in stock - we would have sent you an email in that case too.
  

If you have received all packages and an item is missing from your order, please contact customer service immediately.

Unfortunately, our popular items sell out very quickly, so it's best to grab them before others do.

You can sign up for a "back in stock" notification on the item's product page. In this case, you will receive an email immediately when a restock occurs.

→ Our size guide will help you

You can go into the water with our jewelry. However, please note that 925 sterling silver can tarnish if it comes into contact with cosmetics or other chemicals.

We have placed great importance on using only the most durable material for our products. Your jewelry is handmade and finished by experienced blacksmiths. Therefore, we are sure that your jewelry will accompany you for a long time and bring you joy.

If, despite our high quality standards, you discover a manufacturing defect, we are at your side with our one-year guarantee and will replace your jewelry free of charge so that you can wear it in perfect condition again.

The prerequisite is that you have purchased the product as a consumer in our online shop warpedsense.com. The guarantee does not apply in the event of improper use, repairs by third parties, negligent handling, wear and tear, damage due to normal use (e.g. scratches), misuse or damage (e.g. due to an accident).

You will receive a replacement or repair free of charge:

1. If your jewelry is defective upon receipt and you inform us within 14 days.


2. If your jewelry breaks due to a manufacturing defect during the warranty period.

If a damaged item is out of stock or unavailable, this warranty is void.

If you would like to use our warranty service, please contact our support with your order number and a picture of the defective item.

The exact materials can always be found in the product description on the product page.

At warpedsense® we use:

• Genuine 925 Sterling Silver
• Surgical 316L stainless steel
• rhodium
• Real precious and semi-precious stones
• 18 carat gold plating

You signed up for the newsletter but didn't receive a discount code?

• Please double check that you have entered your correct email address
• Check your spam folder
• Be sure to confirm your email address using the link in the first email we sent you

If none of this helps, please feel free to contact our customer service.

New customers receive 10% off their first order. Click on the link below.

Follow us on Instagram to be informed about discount codes in a timely manner.

Discount codes can be entered at checkout.

• PayPal
• Klarna Sofort
• Klarna purchase on account
• credit cards