FAQs

We will send your order out within 24h.
You will get a tracking number by e-mail, with which you can track your order.
Please check your spam folder.

Package transit time:

Germany 1-2 days
Europe 2-5 days
UK 3-5 days
Rest of the world 1-3 weeks

You will recieve a tracking number by e-mail, with which you can track your order. Please check your spam folder.

// GERMANY
Tracked Shipping with DHL (1-2 business days) & free returns - 4,90€
Orders over 80€ - Free

// EUROPE
Tracked Shipping with DHL (usually 2-5 business days) - 9,90€
Orders over 80€ - Free

// UK
Tracked Shipping with DHL (usually 2-5 business days) - 9,90€
Orders over 80€: Free
The UK has reached a trade agreement with the EU that has taken effect from 01.01.21. This agreement establishes zero tariffs or duties on trade between the UK and the EU. This means that all orders placed and shipped within Europe, will continue as normal and avoid any further charges.

// REST OF THE WORLD
Tracked Shipping with Deutsche Post (1-5 weeks) - 9,90€
Orders over 80€: Free
Due to COVID-19 crisis you may be experiencing delays in courier times. Please refer to your tracking for further info.

Your order will be packed and shipped out within 24h. Orders in EU are sent out with DHL. Orders outside of EU with Deutsche Post.

 

Yes!
After you paid your product in the checkout, you will recieve a digital order confirmation with your order details by e-mail.

Yes!
At the bottom of your order confirmation e-mail is a link in which you can change or cancel your order. Please note: Orders can only be changed or canceled until they have been sent.

Discount codes can be used during checkout.

If products are sold out, you can register for restock notifications on the product page. You will automatically receive an email as soon as the article is available again.

With our jewelry made of 316L stainless steel you can go into water. This is a material that does not react with water. You can shower without any problems or wear them during sports.

Please note that 925 sterling silver tarnishes when exposed to salty air, chlorine, moisture, sweat, cosmetics, and other chemicals.

To prevent tarnishing, we recommend that you do not wear the fine jewelry during the following activities:

• Showers / in the pool / in the sea
• Use of perfumes or other cosmetics
• Sport activities
  
  

It is best to keep your piece of jewelery in the WARPEDSENSE® jewelery box supplied, as it is there to a certain extent protected from tarnishing.

Our chains that are made of high quality 316L stainless steel, a material that does not react with the skin, will not discolor your skin. With these chains you can shower without any problems or wear them during sports.

Please note that 925 sterling silver tarnishes when exposed to salty air, chlorine, moisture, sweat, cosmetics, and other chemicals.

To prevent tarnishing, we recommend that you do not wear the fine jewelry during the following activities:

• Showers / in the pool / in the sea
• Use of perfumes or other cosmetics
• Sport activities
  
  

It is best to keep your piece of jewelery in the WARPEDSENSE® jewelery box supplied, as it is there to a certain extent protected from tarnishing.

Yes!

 

Please contact us first (support@warpedsense.com) if you recieved a wrong or damaged item.
Items can be returned to us with a shipping service provider of your choice within 14 days of receipt without giving a reason.

 

// RETURNS IN GERMANY

Items can be returned to us for free via DHL within 14 days of receipt without giving a reason. 

1. To start your return, head to our RETURNS PORTAL
   (you’ll need your order number).
2. Select what items you’d like to return and why. This helps us improve to make sure you love your purchase next time!  
3. Select your chosen return method. You’ll be able to see those closest to you using our handy map.
4. Print your return label and attach to the outside of your parcel. (Haven’t got a printer? No worries – not all of our return options need a printer. You’ll see which printer-less options are available in the portal.)

 

// RETURNS FROM OUTSIDE OF GERMANY

Items can be returned to us with a shipping service provider of your choice within 14 days of receipt without giving a reason. Unfortunately at this moment we are not able to offer free returns for our international customers, but this is something we hope to offer in the future!

1. Fill out the return form: DOWNLOAD
2. Choose a shipping service provider of your choice. Return costs are paid by the customer.
3. The order value will be refunded to the original form of payment within 5 working days.

Return address:
WARPEDSENSE
Staedtlerstrasse 15
91126 Schwabach
Germany

For help please check the FAQs or email: support@warpedsense.com

Choose a shipping service provider of your choice. The return costs are paid by the costumer.
The order value will be refunded to the original form of payment within 5 working days.


Return address:

WARPEDSENSE
Staedtlerstraße 15
91126 Schwabach
Germany

The money will be refunded to the original form of payment within 5 working days.

Please send an email with your request and your order number to support@warpedsense.com.
We'll take care of it immediately.

We currently do not offer any exchange options. If an article does not fit you, you can send it back to us. As soon as we have received it, you will receive your money back within five working days.

You can reach us at support@warpedsense.com.

You can fill out our collaboration form and we will contact you, if we are interested.