WARPEDSENSE® jewelry comes with a one-year guarantee from the day of purchase with regard to material defects and workmanship.
The prerequisite is that you, as a consumer, have bought the item in our online shop warpedsense.com. Note that the guarantee does not apply to improper use, third-party repairs, negligent handling, wear and tear, damage from normal use (e.g. scratches), misuse or damage (e.g. due to an accident).
In the event that your chain or connecting hardware breaks, we will honor this warranty and repair or replace your jewelry for free. In the event that a damaged item is out of stock or not available, this warranty will be voided.
If you want to take advantage of our warranty service, please contact us at firstname.lastname@example.org with your order number and a picture of the item.