Shipping policy
Shipping policy
We process & send your order out within 1-2 business day (Mo-Fr) from our warehouse in Schwabach, Germany. During sales and new product releases, the processing time can be extended by up to 5 working days, as we receive a large number of orders at once.
You will receive a tracking number by email or SMS with which you can track the status of your package. Please also check your SPAM folder.
• Germany
Tracked & insured shipping (1-2 business days ) - 4,90€
Orders over 70€ - Free
• EU
Tracked & insured shipping (2-5 business days) - 6,90€
Orders over 70€ - Free
• UK
Tracked & insured shipping (2-7 business days) - £5,90
Orders over £60 - Free
• USA / CA / Rest of the world
Tracked & insured shipping (5-10 business days) - $7
Orders over $78
Return policy
WARPEDSENSE® offers returns for most orders within 14 days of purchase. Exchanges are free.
• Return from Europe
Click here to start your return through our returns portal.
The costs per return order will be deducted from the refund.
Exchanges are free.
Germany: 3€
Austria: 6€
International: 9€
• Return from other countries
Please send your return with a shipping service of your choice back to:
Mittler Commerce GmbH
Wilhelm-Dümmler-Straße 38
91126 Schwabach
Germany
The customer bears the costs of the return shipment.
Processing time: after your return has arrived at our warehouse, processing and refunding takes up to 30 days.
- Items not eligible for refunds are used/worn items and earrings.
- The jewellery must be in mint and unworn condition and all labels must be attached.
- All returns are checked on arrival. If an item is returned to us that is damaged, already worn or otherwise in an unacceptable condition, we will not be able to issue you a refund and we may return the item to you (and ask you to pay the delivery charges).
After 14 days, all items are covered under a minimum 1-year Warranty.
Further infos
• Customs, taxes and duties
Customs taxes, duties or import charges regarding packages are the responsibility of the customer to be paid.
We do not cover any additional charges or costs for the final delivery of the package to your destination or country. Please note these charges differ based on country laws and policies and we cannot estimate the amounts. If a package is returned due to refusal of customs fees and taxes paid, a refund will not be applicable.
• Address errors and unclaimed packages
For shipments returned to us due to a customer address error or shipments where an attempt was made to deliver and are returned to us as a result, we reserve the right to retain the shipping and return charges. A new delivery attempt will also be charged.
• Delayed package
We have established partnerships with all our carriers and aim to deliver all packages within the quoted time frame. Please note we will not be held responsible for delays in packages that may occur due to weather, incorrect address information or carrier related issues which are out of our control. We will do our best to resolve each issue for all of our customers in regards to reshipments, claims or lost packages to the best of our ability.