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Free express shipping on orders over 100$  More info

★★★★★ 4.8/5 star-reviews on Trustpilot

365 days guarantee & easy returns

Shipping policy

We process & send your order out within 1 business day from our warehouse from Fuerth, Germany.

You will receive a tracking number by email or SMS with which you can track the status of your package. Please also check your SPAM folder.

 USA
FedEx Express (3 business days) - $10
Orders over $100 - Free
We cover customs charges. Packages are sent DDP (Delivery Duty Paid).


 Canada
FedEx Express (3 business days) - 14 CAD
Orders over 135 CAD - Free
We cover customs charges. Packages are sent DDP (Delivery Duty Paid).

Return policy

Items can be returned to us with a shipping service provider of your choice within 14 days of receipt without giving a reason. Unfortunately at this moment we are not able to offer free returns for our international customers, but this is something we hope to offer in the future!

  1. Please put the delivery receipt in the package
  2. Choose a shipping service provider of your choice. Return costs are paid by the customer. Please note that all returns must be sent back to us insured. We do not cover lost packages.
  3. It takes up to 10 business days (MO - FR) to process the returns. The money will be refunded to the original payment method.

Return address:
WS Schmuck GmbH
Fuerther Freiheit 8-10
90762 Fuerth
Germany

For help please email: support@warpedsense.com

All returns are checked on arrival. If an item is returned to us that is damaged, already worn or otherwise in an unacceptable condition, we will not be able to issue you a refund and we may return the item to you (and ask you to pay the delivery charges).

 

Further infos


CUSTOMS, TAXES AND DUTIES
Customs taxes, duties or import charges regarding packages sent by FedEx Express to the following countries are paid by us: Switzerland, UK, Norway, USA, Canada. 
Customs taxes, duties or import charges regarding packages sent with Deutsche Post to other countries are the responsibility of the customer to be paid.
We do not cover any additional charges or costs for the final delivery of the package to your destination or country. Please note these charges differ based on country laws and policies and we cannot estimate the amounts. If a package is returned due to refusal of customs fees and taxes paid, a refund will not be applicable.


ADRESS ERRORS AND UNCLAIMED PACKAGES
For shipments returned to us due to a customer address error or shipments where an attempt was made to deliver and are returned to us as a result, we reserve the right to retain the shipping and return charges. A new delivery attempt will also be charged.


DELAYED PACKAGE
We have established partnerships with all our carriers and aim to deliver all packages within the quoted time frame. Please note we will not be held responsible for delays in packages that may occur due to weather, incorrect address information or carrier related issues which are out of our control. We will do our best to resolve each issue for all of our customers in regards to reshipments, claims or lost packages to the best of our ability.
In the event a package has been lost, missing or cannot confirm delivery with tracking we will process a reshipment of the order. Packages that show a confirmed delivery from carrier will be subject to investigation and not eligible for a refund until resolved. Should your package not show up, or arrive damaged, please contact us at: support@warpedsense.com with your order number.

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